Refund policy
This is a courtesy translation. The French version prevails.
If GRADEFLOW doesn't suit you, you are refunded within 30 days of purchase, with no need to justify it.
Version dated 28 October 2026
How to ask
Two options, your choice:
- write to contact@gradeflowstudio.com with the email address of the order or your Paddle order number;
- go directly through Paddle, at paddle.net, with the email address of the order.
The request must be made no later than the 30th day after purchase. A word about what didn't work helps improve the tool, but it is not required.
What happens next
The refund is made by Paddle, official reseller and merchant of record for GRADEFLOW, to the payment method used for the order, for the full amount paid. It is usually started within three business days; how long it takes to appear in your account then depends on your bank.
The refunded license key is deactivated on every Mac where it was active. Remember to uninstall the extension.
After 30 days
After this period, the license is no longer refundable, unless the law entitles you to a refund, for example if the software does not work as described and the defect cannot be fixed. Write to us in that case.
Legal withdrawal period
As a consumer in the European Union, you have a withdrawal period of 14 days for a distance purchase. The 30-day period above covers it and goes beyond it, even if you have already downloaded and activated GRADEFLOW.